Public Agreement (Offer)
Sole Proprietor "Altay-Pro" (hereinafter referred to as the “Organizer”) hereby offers any interested individual (hereinafter referred to as the “Participant”) to enter into a preliminary agreement for participation in an organized travel program and to make a prepayment under the terms specified below.
This offer constitutes a pre-contract and is intended solely for the purpose of reserving a spot in a group tour by making a non-refundable prepayment.
A full agreement for the provision of tourist services, containing detailed information about the itinerary, participation conditions, refund policy, liability, and other provisions, will be signed separately after the acceptance of this offer.
Acceptance of this offer by the Participant, expressed through payment of the prepayment, shall be deemed equivalent to entering into a written agreement in accordance with paragraph 5 of Article 395 of the Civil Code of the Republic of Kazakhstan.
1. Subject of the Offer
1.1. The Organizer provides group tours, active travel routes, and excursion programs, including those in mountainous and border areas. Program descriptions and bookings are available on the Organizer’s official website:
https://altay-pro.kz.
1.2. This offer regulates the prepayment procedure for participation in the selected travel program. The full terms of the itinerary, participation, pricing, liabilities, refund rules, and other essential conditions are specified in the main agreement to be concluded separately after the prepayment.
1.3. By making a prepayment through the website or using the details provided there, the Participant confirms their intention to join the selected tour and accepts the terms of this offer.
2. Booking and Payment Terms
2.1. A spot in a group tour is reserved upon payment of a 30% prepayment of the total tour cost. The remaining balance is paid in accordance with the terms and deadlines specified in the main agreement.
2.2. The prepayment is non-refundable, including in cases where the Participant later withdraws, if no main agreement has been signed. This is due to the Organizer’s immediate preparatory actions following receipt of the prepayment — such as reserving accommodations, submitting border access applications, and making logistics arrangements.
2.3. Refunds, date changes, cancellations, and other matters are governed solely by the main agreement. Without signing the main agreement, no refund is possible.
2.4. The Participant agrees to enter into the main agreement within a reasonable period after making the prepayment. In case of refusal or failure to do so, the prepayment is not refunded.
2.5. Final payment must be made before the tour start date, within the timeframe and using the method specified by the Organizer.
3. Special Conditions
3.1. For routes located near the state border of the Republic of Kazakhstan, a permit from the Border Service is required. The Organizer will apply for the permit, provided the Participant submits the necessary documents on time.
3.2. The processing time for such border access permits may take up to 10 working days. The Participant must submit all required documents in advance.
3.3. The Organizer is not liable for delays or refusal in permit issuance, as this decision lies solely with the authorized governmental bodies.
4. Safety and Responsibility
4.1. Participation in active travel routes involves physical activity, exposure to natural environments, unpredictable weather, and limited access to medical services. The Participant confirms they have no medical contraindications and take full personal responsibility for their health.
4.2. The Organizer recommends undergoing a medical check-up before the trip, especially in the case of chronic health conditions.
4.3. Prior to departure, all Participants are required to sign a risk acknowledgment form, which is available at:
https://altay-pro.kz/en/safetypaper5. Acceptance of the Offer
5.1. This offer is considered accepted once the Participant makes the prepayment using the Organizer’s payment details.
5.2. Acceptance signifies full and unconditional agreement with the terms of this offer, including the non-refundable nature of the prepayment if the main agreement is not signed.
5.3. After acceptance, the parties shall conclude the main agreement for the provision of tourist services.
6. Final Provisions6.1. All matters not covered by this offer shall be governed by the main agreement and the laws of the Republic of Kazakhstan.
6.2. The current version of this offer is published on the website
https://altay-pro.kz. The Organizer reserves the right to amend the offer without prior notice.
Organizer’s Details:
Sole Proprietor “Altay-Pro”
IIN 870527300622
KZ33722S000001413508
Kaspi Bank JSC
BIC CASPKZKA, KBE 19